Please read carefully the following terms regarding the rights and obligations of the company towards all of you visitors of the website. A visit to our website presupposes the acceptance of the following terms. Our company reserves the right to change the content of the website at any time without notice.

Order delay
In order to be able to offer you alternative markets and very competitive prices, we order our products from a very wide range of suppliers, either domestic or international companies. There is a possibility that the product you ordered is delayed by our supplier or has already been removed and is not available. Among the products we exhibit in our online store there are rare cases where the supplier suddenly and unannounced announces that he is removing them. In this case we will contact you immediately to give you all the alternatives. In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.

Product Returns
In case the product is different, defective or of different quantity / quality, the customer returns the products for inspection and detection of error. The return can be made after an update in the email entitled "RETURN" or after a telephone update.

Return of the product, in this case, can only be done when the product is in its original condition and with full original packaging in the condition in which it was received. The return of products at the expense of the COMPANY

- is made in all cases in which products other than those sold are delivered, by type or quantity.

- in case the item is found to have a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation)

In case of return with a charge of the company, the products must be returned within 5 days from the approval of the COMPANY for the return, in the condition received by the customer.

In cases where the COMPANY has approved the replacement or credit of a product, its return should be made together with all the documents that accompanied the product (eg DAT, Retail Rep. etc.) and full its packaging. In cases where the COMPANY cancels a transaction, provided that the products have been previously received and inspected by the COMPANY, the refund to the customer will be made in the same way as their payment, with the diligence of the COMPANY. In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant liability of the COMPANY most. The COMPANY after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract and is defined by the bank of the trader.

In the case of cash payment, if the customer had chosen the option "pick up from the store", the refund will be made to him from the store from which the product was received. The refund will be made within fourteen (14) working days at the latest.

In case the products are returned incompletely, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and will unilaterally and without any other partial offset of its claim against of the customer.

Links to other websites
The website contains links to third party websites. The provision of links by our company does not imply approval of their content. Also, our company does not bear any responsibility regarding the availability or the content of these websites or for any damage or injury as a result of the use of this content. The links are provided for the convenience of the users. Users visit these websites at their own risk.

Customer Statements
Customer declares that all information provided by him during the use of the Website is accurate. The Customer undertakes the obligation to cover any loss of our company or partner companies from the use of this Website and the Customer's account by persons not authorized by the Customer.

Limitation of Liability
Our company bears no responsibility for direct or indirect, positive or negative damage, which may result from the inability to use the Website as well as from any errors, interruptions , defects or delays in the operation of the Website or in the transmission of information through the internet.

Incorrect product price
The company is not responsible for any technical, typographical or spelling errors in product prices or features. In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.

Copyright
Our company is the sole and exclusive owner of all copyrights of the content and structure of the Website without explicit exceptions.

Security
Software that encrypts the communication between your terminal and the online store server is used to protect the data circulating through the Website. The decryption of your data is extremely powerful and is considered virtually inviolable.

After-sales service
For your after-sales service do not hesitate to contact us at the contact line during store hours.

Sending your order means full acceptance of the General Terms and Conditions of this article. The Courts of Kozani Prefecture are designated responsible for each dispute. The contract is governed by Greek Law.

Privacy policy
The protection of Consumers' Personal Data is an absolute priority of fotiadou-shop.gr. The management and protection of personal data is governed by the terms of this contract and the relevant provisions of both Greek and community and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Protection Authority of Personal Data Personal Character, which fotiadou-shop.gr respects and complies with. Any future changes to the above regulatory framework will be the subject of this contract. In order to offer you the best and highest quality services, fotiadou-shop.gr collects personal data after your explicit consent and after previously receiving full knowledge of your rights, as provided in the provisions of Regulation 679/2016 GDPR and this interpretative Greek Law on personal data protection (Law 4624/2019). The primary concern of fotiadou-shop.gr is the provision of high quality services with respect for the rights, fundamental freedoms, privacy, as well as the privacy of the communication of the users of its website and therefore takes all appropriate and necessary measures in the within the law, adopting modern technological processes, advanced technical equipment and software.

Visitors and users of the services of this website while browsing its websites may be required to voluntarily provide information and data concerning them in order to subscribe to services, place orders for products or services, receive updates, and to enjoy the services offered by the website fotiadou-shop.gr. The personal data is collected from it exclusively if you register in its services as a member and are limited to your name, address (street, city, postal code), a contact telephone and invoicing data (TIN, Tax Office). At the same time, some information is requested such as a mobile phone number (in case you need direct contact with you). You hereby give your explicit consent to the collection and processing of the above personal data, without which fotiadou-shop.gr cannot offer you its services, while you can revoke or modify it at any time. fotiadou-shop.gr reserves the right to change the terms of protection of personal data without notice, in accordance with the applicable regulatory framework. Please, as you regularly check these terms for any changes, as your continued participation in our services implies your acceptance of all possible modifications.

Personal data includes any information regarding the data subject, with the exceptions provided by law. The processing of user data by fotiadou-shop.gr is confidential. fotiadou-shop.gr takes appropriate organizational and technical measures for the security of users' data and their protection from accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing.

fotiadou-shop.gr, acting on the principle of legality, objectivity, accuracy, transparency, integrity and confidentiality, limiting the purpose, minimizing and limiting the storage period, processes user data, which it obtains in a lawful manner and keeps in a file, strictly under the conditions of the law, only with the consent of the user - subject of the data. fotiadou-shop.gr declares that it proceeds with legal processing of users' data which it collects in a lawful manner for defined, clear and legal purposes and which, are subject to fair and lawful processing in view of these purposes.

Objectives that justify the processing are, among others, the execution of the orders of the users of this website, the requested information of the users through the Newsletter Service and in general the most effective provision to them of the services offered by fotiadou-shop.gr. The processing is limited to the absolutely necessary measure, collecting no more data than is required each time in view of the purposes of the processing, and is accurate and, if necessary, updated and maintained in a form that allows the identification of their subjects only during the period required to accomplish the purposes of their collection and processing. fotiadou-shop.gr files the contracts with the consumers - users of this website, within the institutional framework and with a view to the smooth processing of orders. Consumer access to them is available upon special request.

The design and selection of technical means and information systems, as well as the equipment for the provision to the users of the services of fotiadou-shop.gr, are done with the basic criterion of the processing of as little personal data as possible. The permitted storage and processing according to the above include the information of the user, the processing of his/her order, the provision of requested services and any action within the framework of the user contract with fotiadou-shop.gr. Sensitive personal data of users, as described in the law, are not collected by fotiadou-shop.gr in any case. As an exception to this rule, fotiadou-shop.gr may collect and process sensitive personal data, under the strict, restrictive conditions mentioned in the law.

The consent of the data subject is any indication of will, free, specific, explicit and in full knowledge, by which the data subject expresses that he/her agrees, with a statement or with a clear positive action, to process the personal data concerning him/her. This information shall include information on at least the purpose of the processing, the data or categories of data relating to the processing, the recipients of the personal data, as well as the name, surname and address of the controller and any of his representatives. Consent can be revoked at any time, without retroactive effect. A written form is not required to give consent for the processing of simple user data, so consent can also be given electronically, in any convenient way.

The users of this website during the data collection stage are informed in an appropriate and clear manner about the purpose of the processing and the recipients of their data. Users enjoy the rights provided by law regarding their personal data, including the right to information, access to their data and objections to the specific provisions of the law. To exercise these rights, you can contact us.

Credit card details are not stored in fotiadou-shop.gr storage media during the transaction but are registered directly in a secure environment of the cooperating online payment service that has undertaken the routing of the cards.
fotiadou-shop.gr adheres to the SSL (Secure Sockets Layer) protocol, which is currently the global standard on the internet for the certification of websites to network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

Use of cookies
For the provision of better services and improved user experience, the website fotiadou-shop.gr uses cookies. Cookies are small text files that a website stores on the computer of users / visitors or on their mobile device (Smartphone, tablet, etc.) when they visit it through the browser. This way, the website remembers users' actions and preferences (such as password, language, font size, and other display preferences) for a period of time, so they do not have to re-enter those preferences each time they visit the website or browse its pages. The use of one or more cookies also helps in understanding the behavior of users, to optimize the services provided by us. Cookies help the monitoring, performance and traffic of the website. In no case do cookies store your personal information, which will allow any third party to communicate with the visitor of the website, via email, by phone, etc. In addition, with the use of cookies there is no access to the documents or files of the computer of the visitor - user.

 

The Services of the fotiadou-shop.gr website may include links to third party websites, to which our users may be transferred. fotiadou-shop.gr informs that it is not responsible for the privacy practices of these third party websites and urges its users / visitors to read the data protection statements / policies of any third party website to which they link from its website.
The users of the website fotiadou-shop.gr during the provision of their data in the context of their transactions with the store, of the member registration and any other case, are informed, consent and accept the processing of their personal data, for the needs of the smooth processing of the transaction and the provision of the services of this website. The voluntary registration by the users of our online store of their personal data provides the right to fotiadou-shop.gr to process this data in order to execute the orders and to offer the services requested by the users accordingly. The users of the website fotiadou-shop.gr with this registration provide the legally required consent for the processing of their personal data provided by fotiadou-shop.gr within the framework of the law.